PRIVACY POLICY (Draft for Rellw E-Commerce)
This Privacy Policy describes how Rellw (we, us, or our) collects, uses, and protects your information when you use our website or mobile application. Please read this policy carefully before using our services.
1. What Information Do We Collect?
We collect two main types of information from you: Personally Identifiable Information (PII) and Automatically Collected Information.
A. Personally Identifiable Information (PII)
When you create an account, make a purchase, or communicate with us, we may collect the following information:
* Contact Information: Name, email address, phone number, and shipping and billing addresses.
* Payment Information: Details required to complete your purchase, such as credit/debit card numbers. (Note: We use third-party payment processors who encrypt and secure your payment information; we do not typically store full card details directly).
* Customer Profile Data: Your purchase history, preferred clothing styles, and other profile details.
B. Automatically Collected Information
When you use our website or app, certain information is collected automatically:
* Device and Browsing Information: Your device’s IP Address, browser type, operating system, referring URL, and the time of your visit.
* Usage Information: Details about how you navigate our site, which pages you view, how long you stay on them, and which links you click.
* Cookies and Tracking Technologies: We use technologies like cookies, pixel tags, and Facebook Pixels to collect information about your activity for personalized experiences and analytics. For this, we use Google Analytics.
2. How Do We Use Your Information?
We use your collected information for the following purposes:
* To Fulfill Orders: To process your purchases, confirm payments, and deliver the products.
* Customer Service: To respond to your questions, requests, and resolve any issues.
* Personalized Experience: To show you relevant products and offers based on your shopping preferences.
* Marketing and Promotion: To inform you about new products, special offers, or promotions via email or advertising (you will have the option to opt-out at any time).
* Website Improvement: To analyze and improve the functionality of our website and services.
* Security and Fraud Prevention: To protect our services and users and to prevent any suspicious or illegal activity.
3. Who Do We Share Your Information With?
We may share your personal information with the following third parties:
* Service Providers: We share information with trusted third-party vendors for services like payment processing, delivery, data analysis, email delivery, and hosting.
* Marketing Partners: We use Facebook Pixel and other advertising platforms to display relevant ads to you based on your browsing patterns.
* Legal Obligations: If disclosure is required by law, court order, or legal process.
We never sell or rent your personal information to other parties.
4. Your Rights
You have the following rights regarding your personal data:
* Right of Access: The right to request a copy of the information we hold about you.
* Right to Rectification: The right to request correction of any inaccurate or incomplete information.
* Right to Opt-Out: You can stop promotional communications at any time by clicking the “Unsubscribe” link in our marketing emails or by contacting us directly.
5. Changes to This Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on our website, and the date of the change will be noted at the top. You should review it regularly.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
* Email: support@rellw.com
* Address: Kamrangir chor, Dhaka
Remember to consult with a legal professional before publishing this policy to ensure it fully complies with all applicable laws in your operating region.
Do you have the physical address for Rellw that you’d like me to add to the contact section?